6211 Free Questions Good Demo For Avaya 6211 Exam Authentic Avaya 6211 Exam Questions [2022] - Download 6211 Free Questions Online 1. Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data? A. Contact Center Manager Administration (CCMA) B. Avaya Agent Desktop (AAD) C. Contact Center Multimedia (CCMM) D. Contact Center Manager Server (CCMS) Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111) 2.During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured? A. Agent Desktop Configuration, Default Closed Reasons B. Agent Desktop Configuration, General Settings C. Agent Desktop Configuration, Resources D. Agent Desktop Configuration, User Settings Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017384 3.In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created? A. Treatments given to the customer while waiting for the agent to end the chat session B. Treatments given to the customer while waiting for the agent to join the chat session C. Treatments given to the customer while waiting for the agent to reply in an existing chat session D. Treatments given to the agent while waiting for the customer to join the chat session Answer: B Explanation: Reference: https://documentation.avaya.com/bundle/administeringAvayaWorkspacefo rOceana_r38/page/Creating_Web_On_Hold_URLs_groups_using_Omnichannel_Ad ministration_utility.html 4.1.You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database? A. Enter the SIP address of the agent phoneset in the Voice URI field. B. Select the "Enable CTI for this agent" option. C. Select the "Create CCT agent" option. D. Set the agent user type to "Supervisor/Agent". Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017374 5.Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment? A. API Server B. Agent Desktop C. SIP Connector D. Avaya Aura® Media Server Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101059089 (98) 6.Where is the administration of outbound campaigns and management of dialing listsperformed? A. Contact Center Multimedia Server B. Avaya Aura® Contact Center C. Avaya Proactive Outreach Manager D. Avaya Aura® Media Server Answer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100172957 7.Which component is used to add servers in Contact Center Manager Administration (CCMA)? A. Configuration B. Multimedia C. Access and Partition Management D. Contact Center Management Answer: A Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017434 Go To 6211 Exam Questions Full Version